Why first cleaning is a higher cost?
Every cleaning is thorough but first time cleaning is the fresh start of your new life style, we effort to have a deeper cleaning and get your house to a certain point of sparkling where we can keep up on the next cleaning by having it completely clean on a first time cleaning. (Frequently Asked Questions)
Do I have to be home while you clean?
Not if you can’t o don’t want to be, Because we clean Monday – Friday, 8 a.m. to 5 p.m (last appointment start at 5 on summertime) most of our customers aren’t home but the vast majority trust us with the key to their home, but there are a lot of ways to make it happened besides that:
- You can wait for the cleaners and let then in (you can stay or go) whatever works for you
- Leave house open for the cleaners to closed it after they finished
- Put the key under the mat or any other place we can reach *call the office to let us know
- Use a keybox or a lockbox give us the code
- Tell us a code for the garage door* if apply
- Leaving the key inside the mailbox.
These are some of the options we currently used with customers.
Do you send the same cleaning team each time?
All of our teams are trained in the same way, the cleaning process are systematic, but we know how confortable is to have the same people that already know your house and instructions, this being said, we will always try to send you same team each time, in the event your team is off or unavailable we will always guarantee our good services.
Do I need to provide any special cleaning products or any product at all?
Not a ALL, we provide all the equipment and supplies.
If I need to reschedule does it have any cost? How can I do it?
If you need to reschedule you can contact the office via email or phone, 48 hours notice cancellation won’t have any charge, but if you cancel or reschedule the same day there is a $40.00 fee
How can I pay if I’m not home?
We offer several payment methods, you can leave a check, cash, pay over the phone, pay thru our webpage with a credit card or electronic check or you can leave your credit card on file for recurring billing.
How much does it cost to have my house clean?
Our prices are per cleaner per hour, the price of your house will depend on how long will take us to clean your house or the areas that you want to clean. For accurate quote please call us now at 617.929.5002 or write and we will more than happy to assist you.
Can I clean only some areas of my house instead of the entire house?
Absolutely, we charge per hour per cleaner, we customize the cleanings for the areas you wish, you can clean only the areas you want by paying online the time you need.
What is a time frame or arrival window?
Upon scheduling your cleaning, you will be given a time frame in which your assigned team will arrive at your home or apartment. Exactly when they arrive depends on traffic, weather and the conditions of other homes on the schedule. A two -hour window of arrival is typical. Please note that if the team arrives later in the arrival window, the actual cleaning may extend beyond the window and occasionally beyond the normal workday.
Should I provide any instructions to my team?
We encourage you to, if you want a specific task or a special thing for the cleaners to do you need to tell them or the office in order to do so, also as much information the better, we want to satisfy your cleaning needs and by telling us what you like is easier and faster for us. (Frequently Asked Questions)